FAQs
F.A.Q.
Q. Do your coaches come with a driver?
A. All our coaches are hired with driver with PCV licence.
Q. Can I smoke on the coach?
A. No, sorry due to the law brought in on 1st July, 2007 all our coaches are no smoking vehicles and this is strictly adhered to, but our drivers will make designated comfort breaks en-route for our customers.
Q. Can I bring Alcohol on the coach?
A. No, we do not allow alcohol to be consumed on any of our vehicles. Alcohol maybe transported to an event (other than a designated sporting event) in the luggage compartment of the vehicle.
Q. How old do I have to be to book a coach?
A. 18 or over.
Q. Can I pay by cheque?
A. Cheques will be accepted made payable to Blakewater Coach Hire and must be received by ourselves a minimum of 7 days before the departure date. If the cheque is not cleared cash payment will be required to the driver on the day of departure.
Q. Will the driver stop of at various locations on the way home?
A. Unfortunately unless stipulated at the time of booking, or in writing thereafter, the driver will only make designated stops as stated on the booking form. The driver will make designated toilet break stops en-route on long journeys, please note the driver WILL NOT stop on the hard shoulder of the motorway as this is against the law.
Q. Can I change my booking once my booking is secured and will their be any costs incurred?
A. We can change times of pick up and return with notice but there could be extra costs if times are unreasonable hours. If a larger vehicle is required then extra costs will be incurred by yourselves, but we will inform you of how much at the time of change. There maybe times when we are unable to change times of pick up and return but you will be notified of this immediately.
Q. If one of my group is sick will I be charged?
A. A fee of £50 will be forwarded to the person who reserved and booked our vehicle. This fee is to cover cleaning costs incurred.
Q. If I book a trip, and then cancel do I get my £50.00 deposit back?
A. No, once a £50.00 reservation deposit is paid this is confirmation of booking and secures your reservation and as the deposit covers administration costs this is non-refundable.
Q. If I am unhappy with my transport can I make a complaint and is it taken serious?
A. Yes any complaint is taken seriously. Any complaints regarding the service provided by the Company should, in the first instance, be taken up with a company employee in an attempt to resolve the matter. Failing satisfactory outcome, please inform our Head Office within 48 hours of the completion of your journey.
Staff
Proprietor - Raymond O'Neill
Travel Executive - Alison O'Neill (Mrs)
Alison is responsible for co-ordinating all coach touring holidays for Autumn Travel, our sister company.
Transport Manager - Alison O'Neill (Miss)
Alison is responsible for scheduling drivers & coaches, her other responsibilities include the smooth running of the company and compliance with all current legislation. Alison also organises the training of drivers to the required level.
Administrator - Debbie Clough
Debbie will be your first point of contact should you wish to make an enquiry about transportation or book a minibus / coach or book a holiday with our sister company Autumn Travel, she will make sure that we meet with your requirements and all the relevant arrangements and paper work is completed to your satisfaction.
Drivers
All our drivers are fully qualified professionals with Level 2 NVQ'S in land transport, they receive periodic training in all aspects of their job to make sure they offer an excellent service to all our customers and are fully complaint with all relevant legislation.
Workshop - Michael
Michael's duties require him to maintain our vehicles to the highest standard, to ensure your safety, comfort and a trouble free hire.
